Anyone who knows me knows that I love Outback Steakhouse. I eat at Outback at least twice a week. I am a bit of a steak snob having been to many fantastic steak houses in the country (and around the world for that matter)and been fortunate enough to have tasted some of the best filets out there.
With all that said, I was always so thrilled with the quality of steak (namely the filet) that I would get at an Outback. This was surprising because not only is it a family place, but it is a CHAIN! The same can be said for Ruth's Chris, I suppose (minus the family for the most part), but that is a different caliber of restaurant and one would expect to get great steak for the price you pay at a Ruth's Chris.
But Outback was one of those restaurants that I could go to anywhere I may travel and get the same quality every time. Same great salad, same great bread, same great filets.
Being in the military, I move around a lot, sometimes for 3 years, sometimes for 3 months. No matter where I end up, one of the first things I did was look up the nearest Outback. Coming here to Goldsboro, North Carolina was no different. Sure enough, there was an Outback here and I was SO happy. Mostly because this is a really tiny town and the choices of places to eat are few. Places for decent steak...even fewer.
Over the past 3 or 4 months, the quality of everything from the bread, to the salad, and especially the steak has just gotten worse and worse. They changed the type of salad they use from what used to be fresh, to what tastes like a bag salad with dry carrot slices and purple shredded cabbage. Yucko! The honey wheat bread, which was always very good, has been coming out less than hot to downright cold. When we ask for new bread, what comes out is not all that much better. The steaks are what really let down, though. I used to get a consistent, tender filet that I could quite literally cut with my fork. Now, only about 1 out of every 7 or 8 times I visit is the steak good enough for me to really enjoy. I feel badly sending it back every time, because what comes back is never much better so I stopped sending it back. I keep ordering it though because I am always so hopeful that they will come through for me this time.
I am even a member of Outback Rewards and then I fill out those surveys (that give you a free bloomin' Onion for filling out!) and I always tell them about the issues. It has not improved.
I hate to think this, but I don't want to go back to Outback anymore. That bothers me because when it is good it is SO good! I always make sure on Outback days that I don't eat lunch. That way me (and even the people I go with) are nice and hungry by the time we get there. But I really think I only have a few more chances left in my heart for you dear Outback. I really don't want to start learning how to cook my own steak. That borders on sac-relig.
Anyone else having the same experience I am?
